Terms and Conditions

Services Provided and Client Responsibilities

The Company agrees to provide comprehensive maintenance, preventative maintenance, repair, and renovation services for the client's swimming pool. These services may include, but are not limited to, recurring cleaning service, chemical testing, monitoring and balancing, equipment inspection, specialized chemical treatments, client-approved repairs, and pool renovations. Details of these services are outlined in the maintenance agreement, preventative maintenance agreement, and/or signed estimate for repair and renovation projects. Renovation services may encompass pool resurfacing, tile replacement, equipment upgrades, and other agreed-upon renovations to enhance the aesthetics and functionality of the pool.

The Client shall fulfill the following responsibilities to ensure smooth and efficient service delivery:

• Provide Triton Pool Services with clear and unrestricted access to the swimming pool and its equipment during scheduled maintenance visits.
• Promptly notify Triton Pool Services of any issues, concerns, or changes related to the pool or its equipment.
• Cooperate with Triton Pool Services' reasonable requests for information or assistance in carrying out the agreed-upon services.
• Ensure that the pool's water level is maintained appropriately. The Client is responsible for adding water to the pool when necessary. If the Client is unable to do so, they should provide a functioning pool autofill system or a hose and water timer for automatic water refilling. Triton Pool Services will not be responsible for adding water to the pool or for any water consumption resulting from failed autofill systems or water timers provided by the Client.

Inclement Weather

Triton Pool Services understands that inclement weather, including heavy rain, lightning, and strong winds, can occur and may make it unsafe to carry out the full range of pool maintenance tasks. During such weather conditions, the safety of our team and clients is our top priority.

In the event of inclement weather, where it is deemed unsafe to perform certain maintenance tasks, Triton Pool Services will take proactive measures to ensure the chemical balance and water quality of your pool. Although our team will make efforts to add the necessary chemicals to maintain water quality and prevent potential issues caused by the inclement weather, it may be required to utilize a specialized chemical treatment outside the normal course of service to bring the pool into proper balance. Rest assured that despite any service interruptions, we are committed to safeguarding the health and condition of your pool.

Arrival Policy

Properties are all on a set schedule and performed within a route. Most residential pools are promised to be cleaned each week. This varies with commercial properties. The Customer Service Department and the Technicians will change the schedule to accommodate your upcoming arrivals – within reasonable notice. Any additional cleaning outside of the regularly scheduled maintenance is an extra cleaning charge, as determined by Triton Pool Services staff. We will do our best, at our discretion and as a courtesy, to adjust the route schedule prior to arrival. Unfortunately, this does not work in all cases.

Recurring Service Agreements – Automatic Renewal

All recurring service agreements will automatically renew under the same terms unless either party provides written notice of their intent to modify or cancel the agreement. Notice must be submitted at least thirty (30) days prior to the annual renewal date.

Example: If the original agreement start date is June 1, 2024, written notice must be received by May 1, 2025 to prevent automatic renewal.

Cancellation Policy

Customers may cancel maintenance service at any time. Cancellations will be effective by the end of the current billing month.

If a customer experiences a service quality concern, they must allow Triton Pool Services three (3) business days to investigate and correct the issue before requesting cancellation. We are committed to resolving any service issues promptly and professionally.

There are no refunds for monthly prepaid maintenance services. Upon cancellation, a final statement will be sent to the client, and any outstanding balance will be charged to the payment method on file.

Pool Popping and Structural Risk

Customer acknowledges that pools are susceptible to hydrostatic pressure and ground water table fluctuations, especially during renovation, leaks, autofill malfunctions, storms, or any drop in water level. This can result in severe structural issues such as pool "popping" or lifting.

Triton Pool Services is not responsible for any structural damage caused by hydrostatic pressure, low water levels, or failure to maintain water level or drainage. To reduce this risk, clients must:

• Maintain proper water levels at all times;
• Notify us immediately of any water loss or drainage issues;
• Allow access to systems required to manage or monitor water levels.

Payments Accepted

ACH or credit card is required on file at all times for all customers. All recurring memberships require a credit card on file. We do accept payments through ACH or e-check as long as there is a credit card on file for repair and renovation projects.

Maintenance Payment Schedule

Unless otherwise specified, all invoices are due on receipt. Payment on file will be charged when the invoice is issued.

Repairs Payment Schedule

All invoices are due at the completion of the work being performed unless otherwise specified. Any repair projects over $1000 will require a 50% deposit to begin work. Payment on file will be charged at the completion of work.

Renovation Payment Schedule

The payment schedule will be specified in the proposal and signed agreement. If the proposal or agreement does not include a payment schedule, payment is due in full upon signing. Customers may opt to pay for their renovation project with a credit card, but a 3% fee for credit card processing will be applied to the invoice or charged at a later date. Payment on file will be charged based on the agreed-upon schedule.

If any balance due to the Contractor is not paid within 30 days of the Contractor's invoice, the Customer shall be considered in default.

Delinquent Accounts

Triton Pool Services reserves the right to initiate collection procedures if the customer's account is 30 days past due. We will attempt to collect past due amounts first by phone and then via email. Customer shall be responsible for interest at 1.5% per month (18% annually) and any legal fees or collection costs incurred.

If the account remains delinquent after 60 days, a final notice will be issued and services may be cancelled. Non-payment or late payment may delay project completion and result in service interruption.

Lien Rights

In accordance with Florida law, Triton Pool Services reserves the right to file a construction lien against the property for unpaid balances related to renovation or repair work. This includes any materials, labor, or services provided under a signed estimate or agreement. Failure to remit payment as outlined may result in legal action to secure the outstanding debt through lien enforcement.

Disclaimer

Triton Pool Services is not responsible for any damage caused by acts of nature, fire, vandalism, misuse, abuse, or customer negligence. We are not liable for damage to property from chemicals not sold by us or deterioration of equipment from age, chemical exposure, or sunlight.

Third-Party and Self-Performed Work

Triton Pool Services is not responsible for any issues, damages, or performance deficiencies resulting from repairs, renovations, or modifications performed by the customer or any third-party contractor not authorized or hired by Triton Pool Services. Any such work voids our responsibility for related system performance, water quality, or structural integrity.

We are not responsible for structural issues, including pool shell movement or popping, due to hydrostatic pressure, drainage failure, or low water levels beyond our control.

Service Review and Acceptance

Customers must report any concerns about completed recurring maintenance services within 24 hours of the visit. For all repairs, renovations, or non-routine work, written notice of any issues must be submitted within 72 hours of completion. Failure to notify us within these timeframes will constitute acceptance of the work performed.

Insurance

The Contractor shall carry standard workers compensation and general liability insurance. Customer agrees to look solely to the Contractor's insurance for any claims related to the work performed.

Working Conditions

Customer is responsible for identifying and disclosing any site conditions, utilities, or hazards prior to service. The Contractor is not responsible for unsafe or improper conditions and reserves the right to refuse work until such conditions are remedied.

Chemical Damage

Chemicals used in and around water features are corrosive and can cause damage to surfaces such as flooring, carpets, drywall, decking, and adjacent areas. Triton Pool Services is not responsible for damage caused to any surface, including wood decking, due to chemical exposure, splashing, or overflow.

We recommend the use of deck materials that are sealed, stain-resistant, and chemical-resistant. Customers are required to provide a direct, unobstructed path from the service access point to the body of water that meets these conditions. Without these precautions, the customer accepts full responsibility for any damage caused by chemical handling or water transfer.

Jurisdiction Venue

This agreement is enforceable in all Florida Counties.

Updates

We reserve the right to change terms and conditions at any time.

Last Updated: March 2026